Frequently Asked Questions (FAQ) about ShipIntel

No, definitely not. ShipIntel is for any company, large or small. The features included in each of the two ShipIntel subscriptions, and its pricing model, makes ShipIntel a preferred software for SMBs involved in maritime business. If you want to empower your maritime team to unlock their digital potential, book a demo today and learn more.

Yes, you can. If you require only one seat in ShipIntel, there's no need to purchase more. Although we believe that team collaboration enhances your ShipIntel experience, you can start with a single-seat subscription. You have the flexibility to add more seats to your team or upgrade your subscription at any time during the term.
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The easiest way to get started is to start with one seat in ShipIntel Essentials and then you can add more seats or upgrade to ShipIntel Pre-Fix later.

No, we will not charge you for updates during your subscriptions. If we decide to make something new, update or make changes to ShipIntel, you will not be charged.

Changes made to ShipIntel are based on feedback from our users, so we don't feel we should charge extra for that.

No you don't. You can still use your email and make a password.

All ShipIntel customers have access to the ShipIntel Essentials. Simply go to Microsoft AppSource, search for ShipIntel, and follow the instructions.

If you aren't a ShipIntel customer but you are using Microsoft 365, you can find ShipIntel Essentials in the market place in Microsoft Teams; open Microsoft Teams, click on Apps, search for ShipIntel - and follow the instructions.

Contrary to some claims, Microsoft Outlook is fully capable of managing and organizing a large volume of emails, including over 30 000 maritime emails per week. Some people and companies might say otherwise, but rest assured, Outlook’s capacity is substantial.

The ShipIntel email system brings your emails all the way from Outlook to your pre-voyage calculations, as a maritime extension of Microsoft Outlook.

You can log in to your ShipIntel account from your PC, laptop, iPhone, or Android device.

To access ShipIntel from your laptop, desktop, or mobile phone, you need access to WIFI, cabled net, or 3G.

We support Safari, and Chromium-based browsers (like Google Chrome, Brave, and Microsoft Edge).

We don't support old Windows machines with small screens and low PPI (pixels per inch).

ShipIntel by Maritime Optima operate on Android 6 (API 23) and newer versions.

ShipIntel by Maritime Optima operates on Apple iPhone 8 and newer versions, with iOS 13.4 or newer.

We support the Rules and Principles of Universal Design but admit that we cannot always support the combination of big letters and small screens on all types of devices.

If you want to use our applications but find it hard to do because you need big letters and have a small screen, please send us an e-mail to post@maritimeoptima.com

Customers using the Microsoft 365 and support the Microsoft Entra protocol, can tell their employees to login to ShipIntel by using the Microsoft SSO. Then ShipIntel becomes a part of your company's IT data and security policy and your employees data is then protected by the Microsoft Entra protocol.
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For Microsoft 365 users the ShipIntel Essential application can be integrated in their Microsoft Teams subscriptions.

​ShipIntel is for companies involved in maritime business. ShipAtlas is for individuals and consumers interested in following ships.

ShipAtlas is for individuals wanting to "just" follow vessels. In ShipAtlas you can follow one vessel or a group of vessels.
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The business model for ShipAtlas is freemium. You can register a free user account and start as a free user and then you can upgrade and unlock more features by paying. Today, ShipAtlas offer 4 subscriptions:

You can read more about ShipAtlas here: https://maritimeoptima.com/shipatlas
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​ShipIntel is for companies involved in maritime business. In ShipIntel you will find
​ShipIntel Essentials, a must-have maritime AI-based AIS toolbox for any type of company involved in maritime business.
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​With ShipIntel Pre-Fix you can empower your existing workflows with AI. Pre-fix is a maritime AI-based decision support system, mostly for shipbrokers, shipowners and cargo operators, to help your save hours and have more time to be proactive. For spot and TC chartering for dry cargo, tankers and LPG. However you can also use ShipIntel Pre-Fix if you want to do calculate and need help to organize your emails.
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With ShipIntel Pre-Fix you will find email parsed, classified, grouped and tracked from your inbox and to a machine readable cargo template where you can click the cargo and add vessels to your workspace and do pre-voyage calculations for a group of cargoes and vessels and compare the TCE and carbon emissions in seconds. You will also have statuses on each cargo like, open, calculation, in negotiations, fixed on subs, fixed on subs and failed and fully fixed.
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Sign up for a ShipIntel demo and test out the features in a free trial with a close follow-up from our CSM team before you start a subscription.

After your free trial has expired and you have become a ShipIntel subscriber, you can login with Microsoft Entra to become a part of your company's IT policy, you can invite your colleagues, and you can integrate ShipIntel Essentials in your Microsoft Teams subscription.
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​Book a demo on ShipIntel so we can show you what you get at a very affordable price.

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