How to Reinstate Your Subscription

In this guide, we will explain what you could do if you have paid for a subscription in ShipAtlas, but it has not been renewed in your App.

Line Omholt-Jensen avatar
Written by Line Omholt-Jensen
Updated over a week ago

Step 1

In the ShipAtlas app, go to "My Profile" by clicking on the icon of a person at the bottom of the screen.

Step 2

In order for you to reinstate your subscription, you will need to open the overview of the subscription plans in ShipAtlas. To do this click on "Subscription plans".

Step 3

On the next page, you will see an overview of the different subscription plans in ShipAtlas, and at the bottom of your screen you should be able to see a blue text saying: "Already subscribed?". Click on this text and continue to step 4.

If the blue text is not visible onyour screene read "Note that".

Note that: In some cases, you might not be able to see this text. This could be an issue regarding the display and text size on your phone. Typically, this applies to users who have enlargened their text or emboldened their text. In order to access the blue button in ShipAtlas, you will in this case have to return the display and text size back to the standard design.

For Apple Users:

Change text size & font:

  1. Go to Settings > Accessibility > Display & Text Size.

Adjust any of the following:

  • Bold Text: Display the text in boldface characters.

  • Larger Text: Turn on Larger Accessibility Sizes, then adjust the text size using the slider.

For Android Users:

Make your font size smaller or larger:

  1. On your device, open the Settings app.

  2. Search and select Font size.

  3. To change your preferred font size, move the slider left or right.

Make your display size smaller or larger:

  1. On your device, open the Settings app.

  2. Search and select Display size.

  3. To change your preferred display size, move the slider left or right.

Turn off bold font:

  1. On your device, open the Settings app.

  2. Tap Accessibility > Display size and text.

  3. Turn Bold text off.

Step 4

After having clicked on the "Already Subscribed?" button a pop-up will appear on your screen. In most cases, it will look like this:

If this is the message you get, it means we have reinstated your new subscription. Simply close the pop-up and start using your new subscription 😊

Note that: In rare cases, some customers might experience this error:

If this happens, please send us an email at or contact us through our customer support chat which you can easily access on our homepage.

Remember to include the receipt from your payment when you contact us, you can read how to access your receipt here.

We are sorry for the inconvenience and will be happy to help you fix this error 😊

Congratulations! πŸŽ‰

Now you know how to reinstate your subscription plan! To get back to menu of all guides and learn more about the available features, click on the button below.

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