How to Open Our Customer Support Chat

Step 1

Click on your personal icon in the left corner at the bottom of your screen.

This will bring you to the "My Profile" page in ShipAtlas.

Here you can edit your account settings and access our ShipAtlas customer support. This is also where you will find the EULA, subscription agreement, cookie policy, and privacy policy.

Step 2

Find the "About and Help" section on the right side of your screen.

This is where you can access the agreements and policies for ShipAtlas.

Under them, you will find a button saying "Chat with us", which is where you access our customer support chat. Simply click on the button to open the chat.

Step 3

You have now opened the chat and can choose between two options.

  • Start a new conversation.

    Just click on the "Send us a message" button and start typing!

    We try to answer all our customers within 12 hours.

  • Continue your last conversation with us.

    Just click on the latest message in your latest chat and continue the conversation.

  • Read earlier conversations with us.

    Just click on "See all your conversations". Then start scrolling and click on whatever previous conversation you want to read. This could be very helpful if you are wondering about something you recall asking us about before.

When you are done with. your conversations, close the chat by clicking on the "X" in the upper right corner of the pop-up.

Note that you can also access our customer support chat on our website by clicking on a blue circle with a chat symbol, just like the one you see on the iPhone on the right side.

You can also contact us at

Our User Guides

Maritime Optima offers excellent tutorial guides on how to use our products,

just like the one you are reading right now! You can among other places, find them on our websites. If you get any questions on how to use our app we recommend you try them out.

How to Open Our User Guides from ShipAtlas

Step 1


You can also find more of our guides on our website

or by clicking on the button below:

Step 2

Read the descriptions of the guides and open the user guide that best fits your question.

Next step

Congratulations! 🎉

You now know how to contact us in our customer support chat and how to find our user guides. In the next guide, you will learn how to navigate inside our app:)

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