How to Access Our Customer Support Chat

In this guide, we will explain how you access our customer support chat.

Line Omholt-Jensen avatar
Written by Line Omholt-Jensen
Updated over a week ago

At ShipAtlas, we prioritize our users' experience, providing an accessible live customer support chat for your convenience. Refer to our brief guide below to discover how you can connect with us whenever assistance is required.

How to Access Our Customer Support Chat

Step 1:

1) Click on "Contact us" button, located at the bottom-left corner of your screen

Step 2:

1) Once you have clicked on "Contact us" button, a pop-up chat will appear on your right side of screen.

2) To reach out to us, simply click on "Send us a message" and start typing your question or feedback.

3) Once you have completed your inquiry, press send by clicking on the button, located at the bottom-right side of the pop-up chat, that looks similar to the paper plane.

4) When you are done, close the chat by clicking on the "X" in the upper right corner of the pop-up.

You can also contact us by emailing to

Next step:

Congratulations! πŸŽ‰ You now know how to contact us in our customer support chat. In the next guide, you will learnhow to find our user guides :)

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