How to Open Our Customer Support Chat

Step 1

Go to "My Profile" and click on the "Help" section.

Once you have done this, click on "Chat".

Step 2

You have now opened the chat and can choose between two options.

  • Start a new conversation.

    To do this, click on the "Send us a message" button and start typing!

    We try to answer all our customers within 12 hours.

  • Continue your last conversation with us.

    Just click on the latest message in your latest chat and continue the conversation.

  • Read earlier conversations with us.

    Just click on "See all your conversations". Then start scrolling and click on whatever previous conversation you want to read. This could be very helpful if you are wondering about something you recall asking us about before.

Note that you can also access our customer support chat on our website by clicking on a blue circle with a chat symbol, just like the one you see on the iPhone on the right side.

You can also contact us at

Our User Guides

Maritime Optima offers excellent tutorial guides on how to use our products,

just like the one you are reading right now!

You can among other places, find them on our websites or open them from our app. If you get any questions on how to use our app or want to become an advanced user of ShipAtlas we recommend you try them out.

How to Open Our User Guides from ShipAtlas

Step 1

Go to "My Profile".

Then, click on the "Help" section.

Choose the option that says "User Guide" in the pop-up that appears.

ShipAtlas will automatically bring you to our website.

You can also find more of our guides on our web site or by clicking on the button below:

Step 2

Read the descriptions of the guides and open the user guide that best fits your question.

Next step

Congratulations! 🎉

You now know how to contact us in our customer support chat and how to find our user guides. In the next guide, you will learn how to navigate inside our app:)

Did this answer your question?