How to Access Our Customer Support Chat

This article will explain how to contact us, should you have any questions about our app or our company.

Line Omholt-Jensen avatar
Written by Line Omholt-Jensen
Updated over a week ago

How to Open Our Customer Support Chat

Step 1

1) Go to "My Profile" and click on the "Help" section.

2) Once you have done this, click on "Chat".

Step 2

You have now opened the chat and can choose between two options.

Option 1 - Start a new conversation.

To do this, click on the "Send us a message" button and start typing!

We try to answer all our customers within 12 hours.

Option 2 - continue your last conversation with us

Just click on "See all your conversations".

Once the conversation list opens up, just click on the latest message in your chat and continue the conversation.

However, if you are wondering about something that you recall asking us about before then feel free to revisit any other previous chat by simply clicking on it.

Note that you can also access our customer support chat on our website by clicking on a blue circle with a chat symbol, just like the one you see on the iPhone on the right side.

You can also contact us at

Next step

Congratulations! πŸŽ‰

You now know how to contact us in our customer support chat. Now it is time to explore how to find our user guides! :)

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