You can easily reach out to us if you have questions, need help, or want to share feedback.
Open the Customer Support Chat
Step 1
Tap the Person icon in the bottom menu to open My Profile.
Select Chat.
Step 2
The Customer Support menu will open. Here you can view previous conversations with our support team by tapping Messages.
To start a new conversation, tap Send us a message.
Step 3
Write your question or feedback, and tap send.
💡Tip: Our usual reply time is 30 minutes. We aim to respond to all messages within 12 hours.
Other Ways to Access Our Customer Support
You can also access customer support:
By email at post@maritimeoptima.com
On our website via the chat icon in the bottom-right corner
You are now ready to contact customer support in ShipAtlas ⚓
You have now explored all the Account & Settings guides. Browse our other guides to get the most out of ShipAtlas!