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How to Access Our Customer Support Chat – ShipAtlas Mobile

In this guide, you will learn how to contact customer support in ShipAtlas.

Written by Kenneth Edgar Boultwood Nergård

You can easily reach out to us if you have questions, need help, or want to share feedback.


Open the Customer Support Chat

Step 1

Tap the Person icon in the bottom menu to open My Profile.

Select Chat.

Step 2

The Customer Support menu will open. Here you can view previous conversations with our support team by tapping Messages.

To start a new conversation, tap Send us a message.

Step 3

Write your question or feedback, and tap send.

💡Tip: Our usual reply time is 30 minutes. We aim to respond to all messages within 12 hours.


Other Ways to Access Our Customer Support

You can also access customer support:


You are now ready to contact customer support in ShipAtlas

You have now explored all the Account & Settings guides. Browse our other guides to get the most out of ShipAtlas!

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